Managed IT Service Plans
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There are a lot of computer service companies that will come and fix your computers, servers and networks. But why are they waiting for trouble in the first place? When computer systems are down, you’re losing productivity and ultimately money. UpTech360’s Managed IT Service Plans are designed to head off and actually eliminate most computer problems BEFORE they impact your business. We start with an assessment of your computer systems to determine where your strengths and weaknesses are. UpTech360 then implements solutions to resolve immediate problems by recommending affordable, enterprise solutions that strengthen the reliability of your systems. We then install remote monitoring to continuously log the health of your computers and servers. Monitoring alerts give us early warnings of equipment failures, software glitches, cyber threats, and system configuration problems. Remote monitoring provides continuous feedback on the health of your systems, much like a heart monitor in the medical field. Disk space, memory usage, computing capacity are continuously monitored. Excessive disk space, memory usage or a high drain on computing capacity trigger monitoring alerts that automatically create service tickets for our analysis and follow up. Aside from monitoring the other key element of UpTech360’s service plans is remote management. In addition to remote monitoring our agent software provide system management for each system covered by our service plan. The system provides us instant remote access to the computers we manage so that we can respond to problems without having to dispatch a service technician. A problem discovered at the beginning of the day, which will impact productivity throughout the day, can be addressed immediately without your waiting for hours for a resolution.
- 24/7 remote monitoring
- Monthly health reports on your computers and servers
- Anti-virus software for every computer and server
- Quarterly system maintenance
- Backup and disaster recovery – locally and in the cloud
- Custom disaster recovery plans
- Email accounts
- Office365
- Remote access to your company resources from anywhere
